Face to Face: Understanding Mental Illness

About The Workshop

3 hours
2100 per workshop
Two people talking

Talking about mental health can feel challenging, especially when we’re unsure how to respond or support someone who may be struggling. Building confidence in these conversations helps create safer, more supportive workplaces where people feel heard and supported.

This workshop equips participants with foundational mental health knowledge, active listening skills, and practical approaches for responding to colleagues experiencing distress. Participants will learn how to navigate supportive conversations with compassion while maintaining healthy boundaries and understanding appropriate referral options.

REQUEST A GROUP BOOKING

LEARNING OUTCOMES

  • Increase mental health literacy within workplace settings.
  • Apply active listening skills during supportive conversations.
  • Respond to colleagues experiencing distress with confidence and compassion.
  • Understand professional boundaries and appropriate referral practices.

FREQUENTLY ASKED QUESTIONS

Are workshops in-person, a hybrid or both?

Our workshops are offered virtually and can be brought to your location via facilitators with a COVID sensitive approach to ensure the safety of everyone involved within the workshop.

What is the cancellation policy for workshops?

CMHA Toronto reserves the right to cancel or postpone workshops due to the following: under-enrollment, instructor illness, inclement weather, and or due to public health recommendations related to a public health concern that limits our ability to safely deliver our workshops and / or programs.

If a workshop is cancelled, an alternative date will be discussed or clients will receive a full refund. Refunds will only be provided in the event a workshop had been cancelled by CMHA Toronto.

If plans change after you have registered, the following may be done:

  • The workshop can be transferred to another date only upon provision of a notification email to workshops@cmhato.org, 10+ business days prior to the start of training registered by your company. A $20 dollar admission fee will be applied and is payable at the time of the transfer request.
  • We do not consider requests to transfer less than ten business days prior to a workshop date
  • If you fail to attend your scheduled workshops without notifying us, your fee will be forfeited

If my organization is outside of the greater Toronto area, can I still apply for a workshop?

We encourage workshops to be run by the CMHA location within the vicinity of your organization, however if your local CMHA does not offer a particular workshop that you are looking for, such workshops can be provided virtually through CMHA Toronto.

How many participants can attend each workshop?

Virtual workshops are usually capped at 100 people within an online meeting setting.

The number of participants involved within each workshop allows for varying workshop environment and delivery.

  • Workshops with a large number of participants take an informative approach, where individuals are provided with the information from the workshop.
  • In contrast, workshops with less participants take on a participatory approach, where participants can be more engaged with the facilitator and activities throughout the workshop.

What if I have more questions?

Please email workshops@cmhato.org or call 416-789-7957 ext. 3035

REQUEST A GROUP BOOKING

WORKSHOP Booking

Please contact us to request a workshop. All inquiries will receive a reply within one business day

By completing this form, I agree to be contacted by CMHA Toronto.

Contact Us

West Office
700 Lawrence Ave W,
Suite #480 Toronto,
ON M6A 3B4

East Office
1200 Markham Rd,
Suite #500 Scarborough,
ON M1H 3C3

Subscribe to
Living. Working. Belonging.

A monthly newsletter from CMHA Toronto about thriving together and improving mental health care