About The Program
The Intake, Information and Referral Program assists individuals who are seeking information about CMHA Toronto programs and services. This includes clients, family members and friends of people living with mental health challenges, physicians, health care workers and social service workers.
We do this by:
- Responding to telephone, email and in-person inquiries about mental health services in Toronto
- Screening whether someone might be eligible for CMHA Toronto services
- Making referrals to appropriate CMHA Toronto programs and/or providing information about other agencies
- Publishing the “Quick Guide to Mental Health Resources Serving Toronto”
- Supporting community events, fairs and speaking engagements as needed
For more details, please refer to our quick guide of Mental Health Resources in Toronto.
Who's It For
Adults 16+ who are looking for mental health information and support or referrals to CMHA Toronto programs.
How IT Works
- Anyone is welcome to call or email for inquiries about CMHA Toronto services or other mental health services in Toronto.
- Referrals are received through various pathways to access CMHA Toronto programs.
- All inquiries are responded to within 1-2 business days.
FREQUENTLY ASKED QUESTIONS
How do I access a psychiatrist or psychiatry services?
Individuals seeking a psychiatrist or psychiatry services should ask their primary care physician to complete a referral form for a local hospital or CAMH’s outpatient mental health services. Referral forms can generally be found on the hospital’s website. If a primary care physician is needed, please seek assistance in finding one by visiting a walk-in clinic, dialing 811 or visiting the Health811 website.
How do I access free counselling/therapy?
At this time CMHA does not offer counselling/therapy services. Individuals looking for help finding counselling/therapy services are encouraged to look at our Quick Guide to Mental Health Resources Serving Toronto or contact us directly for resources.
You can also access Wellness Together Canada, a free service that provides phone, video and text counselling services. Please visit their website or call/text them directly at:
1-866-585-0445 (Adults) or 1-888-668-6810 (Youth)
Text WELLNESS to 741741 (Adults) or 686868 (Youth)
How do I access affordable housing?
- If you are in need of supportive affordable housing, please fill out a housing application here.
- You can apply to Toronto Community Housing here.
- You can also contact a local Housing Help Centre branch, which helps individuals find affordable housing in Toronto and the York Region.
- You can subscribe to Affordable Housing Opportunities E-updates here.
- If you are in need of immediate emergency shelter, please contact the City of Toronto’s Central Intake line at 416-338-4766 or 1-877-338-3398, or by calling 311.
How do I access addiction services?
You can get in touch with a rapid access addiction medicine (RAAM) clinic, which is a low-barrier walk-in clinic for individuals experiencing substance abuse challenges. The purpose of the clinic is to provide individuals with quick access to addiction services without a referral or appointment.
How do I access anger management counselling?
- The Canadian Centre for Men and Families (CCMF) offers a free anger management program. Participants of this program will develop coping skills to manage anger that has grown disruptive to their daily life. Visit the CCMF website to learn more.
For women only:
- The Elizabeth Fry Society offers an anger management group program as well as individual counselling and full-day workshops. Contact them to learn more.
- The Salvation Army Homestead also holds anger management groups for women (note: assessment required). Contact them for details.
For men and women:
- North York General Hospital offers anger management groups and individual counselling for individuals experiencing mental health challenges and who are involved in the legal system. By referral only (physician or court order). Learn more here.
- Parkdale Community Health Centre also offers group and individual anger management counselling by referral (self-referral as well as probation officers, physicians or other professionals). Contact them to book an appointment or assessment.
Who do I contact if I have a question about CMHA Toronto’s privacy practices or my Personal Health Information (PHI)?
CMHA Toronto’s Privacy Office can be reached at 416-789-7957 ext. 6879 or e-mail: firstname.lastname@example.org.