CMHA Toronto’s Case Management program works with individuals 16 years of age and older who have been diagnosed with a serious mental illness and who require support to live and work in the community. These services assist individuals in meeting their basic needs (e.g., food, shelter, finances) and encourage the development of skills needed to live independently and improve quality of life.

Clients work with case managers, who promote independence and provide ongoing support as needed in order for the client to stabilize, achieve their goals and improve the quality of their life. Case managers also work to coordinate required services across the mental health system, as well as other services systems (e.g. criminal justice and developmental and addiction services). Integral to this process is the direct involvement of the client and the development of a caring, supportive relationship between the client and the case manager, and where appropriate, with the client’s family and supports.