What Clients Can Expect From CMHA Toronto

Your Care

We are committed to providing you with the highest-quality services!

At CMHA Toronto, we believe that each and every individual deserves quality services for their recovery and well-being, and we are committed to providing those services to our diverse community, regardless of race, religion, disability, language, gender identity, or age.

Client Bill of Rights
CMHA Toronto developed the Client Bill of Rights in collaboration with clients, families, members and staff to recognize and promote the dignity and worth of all people who use CMHA Toronto’s services.

Everyone working at CMHA Toronto respects and upholds the Client Bill of Rights to cultivate and promote a safe and respectful environment. Click here to read your rights.

Recovery Statement
At CMHA Toronto, we view recovery as vital to positive, high quality mental health care. Recovery is an ongoing journey of self-healing and transformation. It means living a full, self-directed life in the community, with or without the presence of symptoms.

We see hope, self-determination, social inclusion and wellbeing as key to recovery. We respect that each individual’s recovery is unique and we offer multiple options to support your needs. Click here to learn more about recovery at CMHA Toronto.

Your Health & Safety

Your health and safety is our top priority!
Our staff, board members, clients, families, volunteers, and community partners are all dedicated to ensuring the safety of those we serve. We want to make sure you have access to helpful safety tips and information about adverse events, falls prevention, infection prevention and control and medication management so you can do your part to keep yourself safe.

Your Privacy

We are committed to protecting your privacy!
At CMHA Toronto, we follow the guidelines laid out by the Province of Ontario’s Personal Health Information Protection Act (PHIPA). Learn about the guidelines and how we collect, use and share your personal health information by clicking here.

We want to hear from you!

At CMHA Toronto, we welcome your feedback on our programs and services. We want to hear about what we are doing well and where where we can improve. Complete our Client Feedback Form.